NOTE: Please make sure your Smart Device is connected to the same local network (router) as the recorder. Make sure your recorder and your Smart Device are both properly connected to the Internet.You can visit your product’s Series page at and/or doublecheck your Quick Setup Guide to verify you are using the right app. First, ensure you are using the right mobile app for your recorder.If you are experiencing playback or connection issues, such as slow video / freezing or connection failure, follow the steps below. Within the app, you should now be able to see your recorder and cameras.NOTE: The System Info tab will display the QR Code and P2P ID for your recorder. From within the Main Menu, click on Configuration / System.Access the Main Menu by left or right-clicking anywhere on the screen to make the menu icons appear. ![]()
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